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After-sales and Refund Policy

Scope of application: personal care makeup, etc

Return and exchange time limit:

Product quality issues

Reason for return and exchange:

1. Commodity quality problems.

2. Apply for no reason return within 7 days under the premise that the goods (including accessories) are in good condition.

Notes:

1. If the customer doubts the quality of the goods when using it, please issue a quality inspection report and written appraisal documents issued by an authoritative organization, which will be handled in accordance with national laws and regulations;

2. If you need to return or exchange goods in case of allergy problems, you need to provide relevant certificates from the hospital;

3. Damage caused by personal reasons will not be returned or exchanged;

4. Once the anti-counterfeiting code of the product containing the anti-counterfeiting code is scratched, it does not support 7 days of no reason return;

5. When returning the gift, the gift must be returned to Tonchenyue, if the gift is missing, the main product cannot be fully refunded (no return is required for exchange).
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